Billing, Plans, and Account Management
Everything you need to know about plans, pricing, billing cycles, and managing your account.
Plans and Pricing
MAYORDOMOLocal offers simple, transparent pricing:
Basic
£49 /month- ✓Unlimited website audits
- ✓Detailed audit reports for your site
- ✓Priority email support
- ✓Basic business profile tools
Professional
£99 /month- ✓Everything in Basic
- ✓Advanced analytics dashboard
- ✓Competitor comparison reports
- ✓Priority support (phone and email)
- ✓API access for integrations
No hidden fees. No contracts. Cancel anytime.
Billing Cycle
Monthly billing — Charged on the same date each month
Annual billing — Save 15% when you pay annually (equivalent to £42/month)
Free trial — First 14 days free, no credit card required
Managing Your Account
Change Your Plan
- 1.Go to Account Settings → Billing
- 2.Click 'Upgrade' or 'Downgrade'
- 3.Changes take effect immediately
If you upgrade mid-month, you'll be charged the pro-rata difference.
Change Payment Method
- 1.Go to Account Settings → Billing
- 2.Click 'Update Payment Method'
- 3.Add your new card
Download Invoices
- 1.Go to Account Settings → Billing → Invoice History
- 2.Click 'Download' next to any invoice
- 3.Save or print for your records
Cancelling Your Subscription
You can cancel anytime:
- 1.Go to Account Settings → Billing
- 2.Click 'Cancel Subscription'
- 3.Your access continues until the end of your current billing period
- 4.All your data is available for download
We don't charge cancellation fees or require notice.
Payment Methods
We accept:
- ✓Credit cards (Visa, Mastercard, American Express)
- ✓PayPal
- ✓Bank transfer (annual plans only)
Payments are processed securely by Stripe.
Common Questions
What if my payment fails?
We'll email you and retry after 3 days. If it fails again, we'll disable your access until payment is updated.
Can I get a refund?
We offer a 14-day money-back guarantee if you're not satisfied. After that, there are no refunds for the current month.
Can I pause my subscription?
Not officially, but you can cancel and restart whenever. No penalties or restart fees.
Do you offer discounts for nonprofits or education?
Email hello@mayordomo.co.uk and we'll see what we can do.
Can I use the same account for multiple sites?
Yes. Add more sites in your dashboard. Additional sites are included at no extra cost.
Technical Issues with Billing
'Payment declined' error
Check that:
- •Card hasn't expired
- •You have available credit
- •CVV is correct
- •Your address matches your bank's records
- •Card isn't flagged for fraud
Contact your bank if it keeps failing.
Missing invoice
Invoices are emailed automatically. Check spam folder or download from Billing → Invoice History.
Credited amount doesn't match my expectation
Pro-rata credits are calculated daily. If you changed plans mid-month, the credit is: (days remaining / days in month) × monthly price.
Getting Help
- ➜Billing questions — Email hello@mayordomo.co.uk and we'll respond within 24 hours
- ➜Payment issues — Contact your bank; we can also help troubleshoot
- ➜Refund request — Contact support with details
Simple pricing, no contracts, cancel anytime. Your data is yours, and support is just an email away.